Our office hours are Monday to Friday and our communications are monitored from 9am to 3pm.  To view our shop opening times visit our main website here 

Email

You can email us direct at sales@thewoolfactory.co.uk - PLEASE NOTE: Please quote your order number and use the email address associated with your order to assist us with your queries. You can also use the Contact Form below to send a direct message to our Customer Service Team.

Phone Line

Tel: Our phone line is currently unavailable. Please contact us via email.